Shipping costs

Can I change the delivery address later?

Unfortunately, it is not possible to make changes after the order process has already been completed. If you have already received an order confirmation, the delivery address can no longer be changed. If you have selected the payment methods advance payment or cash on delivery, you can let our customer service check whether your order can still be redirected.

How will it be sent?

The products from our assortment are sent by DPD and DHL. We decided to use these senders because we had a good experience with them. For larger volumes and quantities we hire a forwarding agency.

How long does the delivery take?

We initiate delivery of your goods within one working day after order or within 3 working with the advance payment transaction type. Sundays and public holidays must be taken into account. Except for problems on the part of the commissioned shipping company we have not foreseen, the delivery reaches you in 2-3 working days after your order or in the advance payment transaction types in 4-5 working days after execution of the payment.

If delivery times differ on an individual basis, this is shown on the respective product page. If you do not receive the goods in the time specified by the commissioned shipping company due to an unforeseen delay, we request immediate notification so that we can investigate the commissioned shipping company. The delivery times stated apply for the shipment of the delivery within Germany. If offered, shipment outside Germany may take 3 and 4 business days longer.

Are partial deliveries possible?

We are entitled to make partial deliveries if this is reasonable for you. Additional shipping costs arise only with express agreement.

How high are shipping costs?

We supply your goods free of charge to Germany or Austria.

Shipping and costs domestic/in Germany		Costs
Cash on delivery DHL	Per shopping cart	€6.50

What does express delivery cost?

Express delivery domestic/in Germany		Costs
Express DPD delivery by 12:00 noon (Tu-Fr)	For orders on business days from Monday to Thursday, the delivery is made on the following working day (Tu-Fr) until 12:00 noon NOTE: Only possible when article specification states “Deliverable 1 to 3 working days”	€12.20
Express DPD delivery by 18:00 noon (Tu-Fr)	For orders on business days from Monday to Thursday, the delivery is made on the following working day (Tu-Fr) until 18:00 noon NOTE: Only possible when article specification states “Deliverable 1 to 3 working days”	€9.20
Express DPD delivery by 12:00 noon (Saturday)	In the case of an order on Friday up to 12.00 noon, the delivery is made on the following business day (Sat.), 12:00 noon. NOTE: Only possible when article specification states “Deliverable 1 to 3 working days”	€27.70

How high are shipping costs for international orders?

Country - DHL Ausland	Standard	Costs
Egypt	For each item in the shopping cart	€44.90
Argentina	Per shopping cart	€49.90
Australia	Per shopping cart	€49.90
Bahrain	Per shopping cart	€49.90
Belgium	Per shopping cart	€4.90
Bosnia/Herzegovina	For each item in the shopping cart	€44.90
Brazil	For each item in the shopping cart	€44.90
Bulgaria	Per shopping cart	€14.90
China	For each item in the shopping cart	€44.90
Denmark	Per shopping cart	€4.90
Estonia	Per shopping cart	€14.90
Finland	Per shopping cart	€14.90
France	Per shopping cart	€4.90
Greece	Per shopping cart	€4.90
Great Britain	Per shopping cart	€4.90
Hong Kong	For each item in the shopping cart	€44.90
India	Per shopping cart	€49.90
Ireland	Per shopping cart	€4.90
Italy	Per shopping cart	€4.90
Japan	For each item in the shopping cart	€44.90
Canada	Per shopping cart	€44.90
Croatia	For each item in the shopping cart	€44.90
Latvia	Per shopping cart	€9.90
Liechtenstein	Per shopping cart	€14.90
Lithuania	Per shopping cart	€14.90
Luxembourg	Per shopping cart	€4.90
Malta	Per shopping cart	€14.90
Monaco	Per shopping cart	€9.90
Mexico	Per shopping cart	€49.90
New Zealand	Per shopping cart	€49.90
Netherlands	Per shopping cart	€4.90
Norway	Per shopping cart	€9.90
Austria up to € 29.99	Per shopping cart	€2.90
Poland	Per shopping cart	€4.90
Portugal	Per shopping cart	€9.90
Romania	Per shopping cart	€9.90
Russia	For each item in the shopping cart	€44.90
San Marino	Per shopping cart	€9.90
Sweden	Per shopping cart	€4.90
Switzerland	Per shopping cart	€14.90
Serbia	For each item in the shopping cart	€44.90
Singapore	Per shopping cart	€49.90
Slovakia	Per shopping cart	€4.90
Slovenia	Per shopping cart	€4.90
Spain (incl. islands)	Per shopping cart	€4.90
South Africa	Per shopping cart	€49.90
South Korea	Per shopping cart	€49.90
Taiwan (R.O.C.)	For each item in the shopping cart	€44.90
Thailand	Per shopping cart	€49.90
Czech Republic	For each item in the shopping cart	€4.90
Tunisia	For each item in the shopping cart	€44.90
Turkey	For each item in the shopping cart	€44.90
Hungary	Per shopping cart	€4.90
US	Per shopping cart	€44.90
United Arab Emirates	For each item in the shopping cart	€44.90
Cyprus	Per shopping cart	€14.90

What should be considered when ordering abroad?

For foreign customers (outside Germany), any transfer fees (in the case of prepayment) as well as customs duties and taxes are to be borne by the customer. German customs processing fees are already included in our shipping costs. For orders from outside the EU, we deduct the current German VAT from the value of goods after your registration in the shop (and then also on every subsequent login).

What is VAT exemption in non-commercial travel?

As a matter of principle VAT is levied on every purchase of a traveller at surifrey.com with delivery to an EU country. If the customer subsequently exports the goods to a third country, it is possible to request a VAT refund from the dealer from whom the goods were purchased. Travellers resident in an EU country can not be exempt from VAT.

When can I submit an application for a VAT refund?

An application for VAT refund in non-commercial travel can be made if an order is placed with surifrey.com, the delivery is to an EU country and the product is subsequently exported by the applicant to a non-EU country (= non-EU), where the person is demonstrably resident. For the sake of simplicity, we have summarised the provisions as follows: Meier Logistik GmbH (SURI FREY) is registered in the following countries and pays VAT in these countries: Germany, France, Italy and Austria. In the following, we present the regulations for the refund of the respective country-specific value added tax. For the refund of French VAT, the French requirements must be fulfilled, for the refund of the Italian VAT, the Italian requirements, etc.

How do I specifically submit an application for a VAT refund?

GERMANY	Delivery is made to Germany; the goods purchased are exported to a third country within 3 months of delivery. We have the following documents/evidence: the completed export certificate (Points 1-16 are to be completed) DE \| Export and customer certificate for VAT purposes for exports in non-commercial travel (Section 6 (3) a UStG) - for the refund of German VAT (PDF download)
AUSTRIA	Delivery is made to Austria; the goods purchased are exported to a third country within 3 months of delivery. The gross invoice amount of the purchased goods is higher than € 75. We have the following documents/evidence: the completed export certificate a copy of the passport or other border crossing document AT \| Export and customer certificate for VAT purposes U34 form - for the refund of Austrian VAT (PDF download)
ITALY	Delivery is made to Italy; the goods purchased are exported to a third country within 3 months of delivery. The export must be verified by the merchant no later than 4 months after the purchase date. The gross invoice amount of the purchased goods is higher than € 154.95. We have the following documents/evidence: invoice stamped by border customs office a copy of the passport or other border crossing document
FRANCE	Delivery is made to France; the goods purchased are exported to a third country within 3 months of delivery. The gross invoice amount of the purchased goods is higher than € 175. The customer submits a written application for refund of VAT (by post or e-mail to service@surifrey.com). We then request export for the customer online and send the corresponding documents for submission to the customs office. We have the following documents/evidence: Written application for an export prior to the export

What do I do in the event of a transport damage?

Despite all care, damage to the shipment may occur during delivery. In this case, we will refund you the damaged items for free. However, we ask you to report damage in transit immediately upon receipt of the goods to the parcel service / forwarder. Otherwise, any recourse claims may be difficult for us to assert. Please inform us subsequently about the identified transport damages.

Tel.: +49 (0)6831-4876504

E-mail: service@surifrey.com